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E-Commerce Store for an Auto Center Network

About the Company

  • The client is a network of full-service auto centers, combining retail parts stores and auto repair workshops. The company is distinguished by its extensive range of motor oils and technical fluids. All auto center locations also carry spare parts, accessories, automotive chemicals, batteries, and more.

Objective

Build an e-commerce store for selling auto parts and repair services across the entire auto center network, and integrate it with 1C ERP and a CRM system.
Кейс e-COMEXPERT: интерфейс главной страницы интернет-магазина Масленыч

Work Performed

Development of the e-commerce store began with brand positioning. We conducted a competitive market analysis together with the client and identified the company's key advantages over its main competitors. Particular attention was given to UX analysis and design, since the store was planned for active digital promotion and needed to convert new visitors. In addition to integrating all company warehouses and connecting remote suppliers, we built a services catalog that lets customers see repair service prices and compatible parts for their specific vehicle in one view.
  • Competitive analysis
  • Laximo and TecDoc catalog integration, including cross-reference database
  • Existing site analytics audit
  • Auto repair services catalog with vehicle selection
  • Brand positioning definition
  • 1C ERP integration
  • Prototyping, UX
  • CRM system integration
  • Responsive design, UI
  • Branch network functionality
  • Front-end layout
  • QA testing

Prototyping

Using data from the competitive analysis, existing site user behavior research, and the positioning definition, we developed a homepage prototype.
The most popular products were placed on the first viewport for immediate visibility. Quick service appointment booking was also included on the homepage.
Кейс e-COMEXPERT: прототип главной страницы интернет-магазина Масленыч

Structured Catalogs and Intuitive Search

Site visitors have multiple ways to search for auto parts and products:
  • full-text search bar, always accessible in the site header and sticky on scroll

  • search via an expandable navigation menu

  • quick-access category links on the homepage

  • vehicle-based parts lookup

Parts can be filtered by selected vehicle or by technical parameters. Users can further refine results using a full filter panel — by price, manufacturer, and other attributes. Sorting by name and price is also available.
Кейс e-COMEXPERT: интерфейс каталога и меню интернет-магазина Масленыч

Informative Product Card

Gives site visitors detailed product information to support their purchase decision. Each card includes:
  • brand and part number (SKU)
  • primary and additional specifications
  • stock availability, quantity, and price
  • payment and delivery terms
Cross-reference matching is used within the product card to display alternative offers across different price tiers.
Кейс e-COMEXPERT: карточка товара в интернет-магазине автозапчастей Масленыч

Mobile Responsiveness

Site analytics showed that approximately 40% of users access the store on mobile phones. This required full attention to the mobile experience. The design was developed for all device types: desktop, laptop, tablet, and mobile.

Custom Design

Every detail of the design concept was considered: from clear information presentation to customer feedback mechanisms — all within the company's brand colors. A unique visual style, color palette, and custom icon set were developed exclusively for the client.
Кейс e-COMEXPERT: индивидуальный дизайн интерфейса интернет-магазина автозапчастей Масленыч

Results

A unified e-commerce store was built for the entire auto center network with deep service integration. A unique auto repair services catalog was implemented, linked to the customer's vehicle, giving users immediate visibility into both service costs and compatible parts. The project was automated through 1C ERP and CRM integration, while connecting remote suppliers and the Laximo/TecDoc catalogs significantly expanded the product range. A responsive interface with thoughtful UX and Branch Network functionality reinforced the company's positioning as a "shop + service" destination and improved conversion.

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